praveen@cloud_ hire_me()

immediate joiner · bangalore, india

Praveen V

Cloud Support Engineer · AWS & Azure · Cloud Operations

8+ years in enterprise IT operations, incident management and infrastructure support, backed by hands-on AWS, Azure and DevOps work — VPC troubleshooting, CloudWatch monitoring, CI/CD and Terraform.

view_projects → get_in_touch

01 — about

Cloud Support Engineer with 8+ years in enterprise IT operations, incident management and infrastructure support, including 4 years of hands-on AWS, Azure and DevOps exposure — AWS infrastructure support at Capgemini and cloud and DevOps R&D at FortConsult. I work across AWS (EC2, VPC, IAM, CloudWatch), Azure (VNet, NSG, Entra ID), Terraform, Jenkins, Docker and Kubernetes, backed by six cloud and DevOps projects. I'm MicroDegree certified in AWS Solutions Architect, Microsoft Azure Solutions Architect and DevOps Engineering, have supported global enterprise infrastructure — VMware/VDI, Active Directory, RSA SecurID — across the US, Canada, Europe and APAC, and was recognized twice as a Star Performer for service excellence.

8+years enterprise IT & incident operations
3 cloud & DevOps microdegree programs
6 cloud projects delivered
4 regions supported — US / CA / EU / APAC

02 — skills

Technical stack

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Cloud Platforms

EC2S3VPCIAM RDSRoute 53CloudFrontALB Auto ScalingCloudWatchACM Azure VMsVNetsNSGsAzure Storage Azure DB (MySQL)Azure LBVM Scale Sets Azure DNSEntra ID
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DevOps & CI/CD

GitGitHubJenkinsDocker Kubernetes (basics)CI/CD Pipelines Terraform (basics)CloudFormation (basics) PrometheusGrafana
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Networking & Security

VPC / VNet DesignPublic / Private Subnets IGW / NAT GatewayRoute Tables Security GroupsNSGs ALB / Azure LBDNS (Route 53 / Azure DNS) CloudFrontPrivate Endpoints IAMRBACSSL/TLS Network Connectivity Troubleshooting
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Systems & Linux

Ubuntu LinuxAmazon LinuxApache2 / LAMP Windows ServerServer TroubleshootingBash & Shell Scripting
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Virtualization

VMware vSphereVDISnapshot Management
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IT Service Management

ServiceNowJira JSMActive Directory RSA SecurIDIncident Management P1–P3 ResolutionSLA ManagementEscalation Incident DocumentationShift Handovers

03 — projects

Cloud projects

Hands-on builds covering both major clouds — from three-tier architecture to infrastructure as code.

AWS 3-Tier Web Application Architecture — Auto Scaling & Load Balancing

  • Designed a highly available 3-tier architecture on a custom VPC with public/private subnets across multiple Availability Zones, an Application Load Balancer, Auto Scaling Groups, and Amazon RDS (MySQL).
  • Enabled HTTPS via AWS Certificate Manager, integrated CloudFront for content delivery, and configured CloudWatch monitoring across EC2, ALB, and RDS.
  • Automated EC2 provisioning using AMI backups, Launch Templates, and User Data scripts; connected a custom domain via Route 53.
VPCALBAuto ScalingRDSCloudFrontRoute 53

CI/CD Terraform — Infrastructure as Code on AWS

  • Provisioned a highly available three-tier AWS architecture (VPC, ALB, Auto Scaling Group, RDS Multi-AZ) using Terraform, implementing Infrastructure as Code for consistent, repeatable deployments.
  • Built a Jenkins pipeline integrated with GitHub to automate Terraform workflows — checkout, validation, planning, manual approval, and deployment.
  • Secured the environment with AWS WAF, CloudFront, and tiered security groups; managed credentials and secrets via Jenkins credential management.
  • Implemented CloudWatch monitoring and alarms for proactive visibility into application and infrastructure health.
TerraformJenkinsIaCRDS Multi-AZAWS WAFCloudWatch

Static Portfolio Website Deployment on AWS S3

  • Hosted a responsive personal portfolio website on Amazon S3 Static Website Hosting, showcasing professional profile, certifications, and cloud projects.
  • Configured Amazon CloudFront with AWS Certificate Manager (ACM) to enable HTTPS, improve security, and accelerate content delivery through a global CDN.
  • Integrated a custom domain purchased from GoDaddy with Amazon Route 53, configuring DNS records for seamless domain resolution and secure website access.
  • Optimized website performance and availability using CloudFront caching, implemented secure access with HTTPS, and managed website content through Amazon S3.
S3CloudFrontACMRoute 53GoDaddy DNS

Automation of CI/CD Pipeline for Django Web Application — AWS, Docker & Kubernetes

  • Automated an end-to-end CI/CD pipeline for a Dockerized Django web application using Git, GitHub, Jenkins, Docker, Docker Hub, and Kubernetes, enabling continuous integration and deployment.
  • Configured Jenkins Pipeline to clone source code, build Docker images, securely push images to Docker Hub using Jenkins credentials, and automate the deployment workflow.
  • Deployed the application on a Kubernetes (MicroK8s) cluster hosted on AWS EC2 master and worker nodes using Kubernetes Deployments and Services (NodePort) for scalable container orchestration.
  • Implemented Kubernetes manifests (deployment.yaml and service.yaml) with automated rollout verification, ensuring reliable, repeatable, and zero-touch application deployments.
DjangoDockerDocker HubKubernetesJenkinsGitHub

Azure Three-Tier Architecture — OrangeHRM Deployment (LAMP Stack)

  • Architected a secure 3-tier deployment on Azure using a VNet with isolated public/private subnets and NSG rules, with Azure Database for MySQL Flexible Server on private VNet integration.
  • Deployed the LAMP stack, configured Apache virtual hosts and Azure DNS, and validated end-to-end HR data synchronization across the application and database tiers.
VNetNSGLAMPAzure DB for MySQLAzure DNS

Azure VM-Based E-Commerce Website Hosting

  • Deployed and secured a static e-commerce site on an Azure Ubuntu VM, configuring NSG rules, Apache2, and GitHub-based source deployment.
Azure VMUbuntuApache2NSGGitHub

04 — experience

Where I've kept things running

Jul 2024 — Aug 2026

Technical Analyst

FortConsult Technologies India Pvt Ltd · Bangalore

  • Delivered L1/L2 IT service desk support for global enterprise clients across the US, Canada, Europe, and LATAM — Active Directory, VPN, Microsoft 365, and end-user infrastructure.
  • Administered a VMware vSphere/VDI environment, including session management, system patching, and snapshot administration.
  • Managed RSA SecurID authentication and token distribution, resolving access issues to maintain secure enterprise access.
  • Performed daily health checks on production applications; coordinated with Configuration Management and SQL Database teams to restore services.
  • Worked with the R&D team on AWS/Azure development and testing environments, managing IAM/Entra ID users, roles, policies, VPCs, and server deployments.
  • Worked with the R&D team on DevOps workflows using GitHub, Jenkins, Docker, Docker Hub, and Kubernetes for CI/CD, deployments, monitoring, and basic troubleshooting.
  • Used Prometheus for metrics monitoring and Grafana for dashboards and visualization in development and testing environments.

Apr 2021 — Jul 2024

Associate Consultant / Senior Analyst Software Engineer star performer ×2

Capgemini Technology Services India Ltd · Bangalore

  • Monitored AWS EC2 instances and CloudWatch alarms (CPU, status checks) as part of incident support, resolving issues or escalating to cloud teams within SLA.
  • Diagnosed VPC connectivity and access failures by checking security groups, NACLs, route tables, subnets and IAM permissions, and escalated complex network cases with clear findings.
  • Documented recurring AWS incidents and fixes in ServiceNow and knowledge base articles, speeding up resolution of repeat incidents.
  • Provided hardware, software, and Mac support (remote via Jamf and LANDesk) using AirWatch, Kerberos, Outlook, SAP GUI, and Citrix for a global fashion retail client across the US, Canada, Europe, Korea, and Japan.
  • Led shift operations as Service Desk Shift Lead, trained new team members, created SOPs and knowledge base articles, and audited tickets to improve first-call resolution and service quality.
  • Managed user access provisioning through Active Directory and Courion, created application accounts in JDA/RLM/JDE, and troubleshot VPN and network connectivity issues.
  • Managed P1–P3 incident reporting and major incident escalations, supported root-cause analysis with the problem management team, and prepared daily, weekly, and monthly reports for client stakeholders.
  • Handled incidents and service requests through ServiceNow, managed inbound and outbound calls, emails, and chats, and coordinated with service providers and technical teams to resolve issues within SLA.
  • Recognized as Star Performer (Excellent CSS Performer) twice for maintaining strong average handling time (AHT), call quality, and customer satisfaction (CSAT).

Oct 2017 — Mar 2021

Service Desk Analyst — Retention & Technical Helpdesk

Atria Convergence Technologies Ltd (ACT) · Bangalore

  • Troubleshot network connectivity and hardware issues (routers, modems, switches) for broadband customers, coordinating with field technicians on Layer 1 wiring issues.
  • Maintained strong customer retention through proactive escalation handling and issue resolution while meeting SLA targets.

05 — certifications

Certifications & education

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AWS Solutions Architect

Microdegree · 2026

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Microsoft Azure Solutions Architect

Microdegree · 2026

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DevOps Engineer

Microdegree · 2026

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Cloud & DevOps Internship

3 months · Microdegree

Bachelor of Computer Applications (BCA)

Seshadripuram College, Bengaluru

2017

06 — contact

Let's build something reliable together.

Immediate joiner, open to Cloud Support, Cloud Operations, NOC, AWS/Azure Support and Junior DevOps/SRE roles.

email Praveen.v2612@gmail.com phone +91 88922 97973 linkedin /in/praveen-v-600396b6 github /praveenv2612
location Bangalore, Karnataka, India